RNS Order Email TemplatesCustomer emails · by RN Solution
Your usual customer emails, sent from the order in two clicks
"Your item is delayed." "This one is out of stock." Staff type the same emails again and again, outside Shopify, and later nobody can see what the customer was told. RNS Order Email Templates puts those emails on the order page.
Coming soon to the Shopify App StoreHow it works
Free plan · Pro $15 a month · 14-day free trial · billed by Shopify
↑ the Send email picker
How it works
- Edit the four ready templates or add your own.
- On an order, choose More actions › Send email template and pick one. Name, order number and items fill in.
- Send. It goes out from your shop's name, and the order shows what was sent, by whom and when.
What you get
- Send a saved customer email from any order in two clicks
- Name, order number and items fill in by themselves
- Four ready templates; add your own and set the menu order
- Every email sent shows on the order and in the app, with Resend
- Sent from your shop's name; replies land in your inbox
- One template in every language you sell in (Pro)
Honest limits
What it can't do
- Orders from the last 60 days only (Shopify's limit for apps).
- The "Emails sent" card has to be added to the order page once (Blocks › + Block, then pin it).
- It doesn't change Shopify's own notification emails.
Plans and price
Free
$0
- 20 emails a month
- 5 templates (4 ready + 1 of your own)
Pro14-day free trial
$15 a month
- Unlimited emails and templates
- Every language per template, a copy of each email to you
Questions
I can't see the card on the order page.
Staff add it once: order page › Blocks › + Block › Emails sent from templates, then pin it.
Can I use it on old orders?
Orders from the last 60 days (Shopify's limit for apps). Orders placed before you installed have no View your order button.
Who can edit the text before sending?
Settings › Staff may edit the text. Test mode sends every email to you first.
What does the app read about my customers?
The name and email on the order, the order number and items.
Set up and use
5 steps
- Install, choose Free or Pro. Four starter templates are ready; Test mode is on (emails go to the shop owner, not customers).
- Templates: edit the starters, add your own, drag to set the menu order, add languages (Pro).
- On an order: More actions › Send email template → pick a template → it's filled with the order → fill any [blank] → Send to customer (or Send test to me).
- The order's "Emails sent from templates" card and the app's Home list every send: template, to whom, who sent it, the result; the row detail has the timeline, the email as sent and Resend.
- Settings: turn Test mode off; card on/off, 24-hour repeat warning, staff may edit the text, tag the order when sent.
Learn more
- Guide: How to send saved email replies (canned responses) from a Shopify order
- Help: email [email protected] with your store address. We answer within one working day.