Why shoppers still ask
A number like "36 x 18 x 30 in" leaves questions: which number is depth? Is the height with the legs? Will the 48 inch one fit under the window? When a product comes in several sizes, the shopper also has to find the right line for the size they picked. Every question that reaches your inbox is a sale waiting, and many shoppers don't ask; they leave.
The free ways
- In the description: add a line per size, always in the same order, and say which is which: "Width (side to side) 36 in · Depth (front to back) 18 in · Height 30 in".
- A drawing in the photos: add one image per product with the measurements drawn on it. Put it second or third, so shoppers find it.
- A metafield on the page: Settings › Custom data › Products › add a definition such as "Dimensions" (single line text). Fill it in on each product, then in the theme editor add a Text block to the product template and connect it to the metafield (the "connect dynamic source" button). Some themes can show a variant metafield that changes with the size; check yours.
- A size chart page: one page with every size of a product line, linked from the product page.
Where the free ways fall short
- The text or drawing doesn't change when the shopper picks another size, so they read the wrong line.
- Numbers alone don't show how big something is; "18 in deep" means little until you see it next to a person or a floor grid.
- A drawing per size is a lot of images to make and keep up to date when sizes change.
- Shoppers still mix up width and depth, so the questions keep coming.
An easier way: RNS Product Visualizer
RNS Product Visualizer adds a Size preview block to your product page. The shopper picks a width, depth or colour with your theme's own buttons and a 3D piece redraws at that size, with W, D and H labels on a floor grid; a tap on a label explains which side it is. The app's AI reads your product options and fills in the numbers; you check and accept. No 3D files, no theme code. Free for 3 products; Pro $19 a month for every product; Plus $39 adds detailed legs, edges, handles and wood.
Tips that help either way
- Say the order once and keep it: width × depth × height.
- Give the height with legs and the inside size where it matters (a shelf's usable depth, a drawer's inside width).
- Use the unit your shoppers use; add the other one in brackets for shoppers abroad.
- Answer the size question in the same words on every product, so shoppers learn it once.